Terms of Use


Article 1: General

The terms and conditions (“Terms”) contained within this page relate to your rights and obligations in relation to this website, located at www.cheekypandadesigns.co.uk ("Site") and any goods purchased through the site. Please read them carefully! You may have other rights granted by law and these Terms do not affect those. If there’s anything you don’t understand, then please contact us and we’ll be happy to help! 

This Site is operated by Ultra Print Ltd ("us", "we", "Cheeky Panda" “Cheeky Panda Designs” or "our"), located at Unit 10-12 Priory Business Park, Fitzwilliam, West Yorkshire, WF9 5BZ .

We reserve the right to amend theses terms at any time without prior notice. Any changes will be posted to this page and will take effect immediately. By continuing to use the site you are bound by these terms.

Article 2: Privacy Policy

The content within this site is owned in its entirety by us – so you’re not permitted to reuse any parts of it or to distribute any content for any purpose other than personal viewing and the printing of individual pages. We reserve the right to restrict, terminate and suspend anyone from using this site. 

Article 3: Shopping with us

This site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to despatch of such goods.

By submitting your order you’re offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to third-party couriers).

We are not obligated to fulfil your order and supply your goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we despatch to you the goods which form your order. We reserve the right to reject your order at any time.

The specifications, sizes, images, descriptive content and advertising published by us or contained on our site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only: they do not form part of the Terms. Actual colours may differ due to your own monitor settings, over which, of course, we have no control!

All pricing is subject to change without notification. Any such changes will be effective immediately on publication to the site

If there is an issue with your canvas print, we must be notified within 14 days of receipt.

If your greeting card is damaged when received, we will endeavour to put this right by posting you out another greeting card. A photograph of the damage will be requested so we can resolve the problem. We will only reprocess the original card that was ordered, we will not accept choosing a different card for a reprocess. We will not refund a damaged print, we will only reprint it.

If the greeting card is deemed lost then our policy is to reprint the order not refund it, no exceptions. Our couriers deem a letter/parcel lost after 14 working days. Therefore, we cannot reprint until those 14 days have passed.

It is down to the individual ordering to ensure they have ordered with plenty of time if the greeting card is required for a special occasion, we send al orders out the same day if ordered by 3pm Monday-Friday and send it via Royal Mail 1st Class post, but we cannot be held responsible for delays incurred by the courier.

Article 4: Gift Vouchers

Gift vouchers can NOT be used with any other promotional offer that we may currently have via the website. If you want to use your gift voucher at the time of a sale then the canvas print will be charged at the normal price. Sale prices we offer are also not eligible when purchasing gift vouchers. Vouchers are also only valid for a 12 month period from the date of purchase. They can only be used in one transaction, once used to order canvas prints the voucher code will become invalid and unusable in the future – even if you haven’t used the entire amount on the voucher.

Article 5: Pricing

All prices are the responsibility of us. We reserve the right to change them at any time. All prices include V.A.T at the current rate. We reserve the right to amend the V.A.T aspect of the prices if this changes from its current rate. Any offers or promotions are run at our discretion and are valid until the date shown or until we decide to cancel them. We reserve the right to amend or cancel any offers or promotions at any time. Any offer or promotion is only for canvas purchases unless otherwise stated.

Article 6: Delivery

It is our aim to despatch all orders received before 3pm on Mondays to Thursdays the same day. During busy periods dispatch may take a little longer and dispatch is estimates, not guaranteed. We reserve the right to withdraw this offer at any time or change it in any way we require without prior notice.

Any changes take effect immediately on publication to this site.

Saturday, Sunday and Bank Holidays are not included as working days.

Exact delivery dates and times are not provided. Deliveries are dispatched using a 3rd party courier Royal Mail on a 1st Class service, this usually is a 1-2 day delivery timescale.

Dispatch timescales may extend during busy sale periods, please allow for a longer for delivery during those times.

We currently use Royal Mail as our couriers and reserve the right to change this without prior notice.

Delivery dates and times are for the mainland UK. Offshore deliveries are subject to longer shipping times.

We cannot be held responsible for the actions of our couriers and any delays that are incurred due to their actions. Should an order arrive later than expected due to delays incured by our third party couriers, we will not refund the order. It is up to the customer to allow for potential delays when ordering. We also recommend ordering with plenty of time to avoid disappointment if you do require the greeting card for a special occasion.

Once the item has left our premises, the delivery address cannot be changed. If you are not in when the item is delivered then it can only be redelivered to that address.

If the item is returned to us due to an incorrect address being given and requires redelivery, we will require the postage and packaging to be paid. We will hold the print for reasonable time (at least 3 months) to give customers time to contact us. However, if we have had no contact after this time frame to re-despatch we will dispose of the greeting card.

Article 7: Copyright

All copyright and intellectual property rights existing in our designs and products and in the content of the site is the property of us. Any designs where a third party has been credited with copyright will remain property of the third party with all rights reserved. By your use of the site and agreement to the Terms, you agree that you are the copyright owner, or that you have express written permission from the copyright owner, for any images you supply to us.

We reserve the right to refuse any images that we are unable to reprint for legal reasons. We reserve the right to use any images you supply to us or for promotional purposes. We will not use any images you supply for resale. We may from time to time want to take quality photos of some orders and we reserve the right to display your order via our website and social media for quality and display purposes.

Article 8: Ordering with us

By ordering with us or using our website (www.cheekypandadesigns.co.uk) you are agreeing to our terms and conditions – it is down to the individual ordering to read these before placing the order. If there is anything you are unsure about please get in touch – our team are friendly and always happy to answer any questions you may have!

Ultra Print Ltd is registered in England. Company Number 6694958. Registered Address: Unit 10-12 Priory Business Park, WF9 5BZ West Yorkshire. Trading Name Cheeky Panda Designs